Frequently Asked Questions (FAQs)

1. Are your products truly handmade?

Yes, absolutely! Every beaded crochet necklace, elegance set, and crocheted purse at Sabeenz Hub is crafted meticulously by hand. We pride ourselves on ensuring "Elegance in Every Stitch," which means each item is a unique treasure made with dedicated craftsmanship.

 

2. Why does my item look slightly different from the product photo?

Because our items are handmade, no two pieces are 100% identical. Minor variations in bead placement, crochet tension, or color shading are natural characteristics of artisanal work. This unique charm ensures that your purchase is a one-of-a-kind piece!

 

3. How should I care for my handmade crochet and beaded items?

To keep your handmade treasures looking beautiful, we recommend gentle care:

  • Jewelry: Store flat in a dry place and avoid contact with perfumes, lotions, or water.

  • Crochet Items/Bags: Spot clean gently with a damp cloth and mild soap if needed. Do not machine wash or wring.

4. How long will it take to receive my order?

  • In-Stock Items: Typically processed and shipped within 2-3 business days.

  • Made-to-Order Items: If an item needs to be custom-crafted for you, please allow 5-7 business days for production before it is dispatched. Delivery transit times will be calculated at checkout.

5. Can I request a custom design or size?

We love creating personalized pieces! If you see a design you like but prefer a different color combination, length, or specific beads, please reach out to us via our Contact Us page or email us at Sabeenzhub@gmail.com
 to discuss a custom order.

 

6. What is your return policy for handmade goods?

We want you to love your purchase. You can request a return for standard, unused items within 7 days of delivery. Please note that custom-made orders and items purchased during clearance sales are non-returnable unless they arrive damaged during transit.